Although accidents are very rare, there is a risk with dealing with animals. If your pet becomes too stressed or becomes dangerous to groom, the groomer has the right to refuse or to stop grooming services. In that case, the pet owner will be charged only a $40 fee for services up to that point.
Accidents can happen. Grooming equipment is sharp, and animals can be active. Although the groomer uses extreme caution and care in all situations, possible issues could occur including cuts, nicks, scratches, quicking of nails, etc. In the event that an accident does occur, the pet owner will be notified. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Senior pets have a greater chance of injury during grooming. If the groomer feels that an accident is serious, and the pet owner is not on-site, the groomer will seek immediate veterinary care for the pet. In the best interest of the pet, the groomer requests permission to obtain immediate veterinary treatment, at the pet owner’s expense, should it become necessary. All medical expenses for veterinary care will be covered by the pet’s owner upon signing the initial customer agreement.
Pets with matted or tangled fur have a greater risk of injury, stress, and trauma due to the damage that matting causes. In some cases, matted fur will require that a pet be shaved.
At the initial visit, customers will be asked to acknowledge the policy above and will be asked to sign the following statement.
I (the pet owner) have reviewed this form for accuracy and understand the contents of this contract. I have discussed any concerns or questions with the groomer. I affirm that I am the rightful legal owner of the pet(s) for which services are being rendered. I authorize this signed contract to be valid approval for future grooming services, permitting Mobile Dog Grooming by Katie to continue service without additional signed contracts or written authorization. This agreement is valid for all pets that I currently own or will own in the future.
Customers can elect whether or not images of their pet(s) may be used on Mobile Dog Grooming by Katie social media websites.
Mobile Dog Grooming by Katie has a business license from the State of Delaware and a certification of Good Standing. Mobile Dog Grooming by Katie is licensed by the towns of Lewes, Rehoboth Beach, Dewey Beach, Henlopen Acres and several other Delaware jurisdictions.